When will I receive my order?
After you have successfully placed your order, our Customer Service team will conduct a verification process and update you as soon as possible by email and SMS.
How do I check delivery lead time of a product?
Delivery to some postcodes and outlying areas outside Klang Valley may take slightly longer. For further details on delivery lead times, enter postcode to check delivery options and lead time at the CHECK box on product information page.
Can I pre-arrange/schedule the date of my delivery?
We regret to inform you that we are unable to schedule deliveries. However, you may coordinate with our courier partner once the item is “Shipped” to schedule according to your preference.
Do you deliver during weekends and holidays?
Unfortunately, our courier partners are unable to deliver during weekends or public holidays. Please expect to receive your parcel on working days only.
I need my order now, Can eckone speed up the delivery?
Unfortunately we are unable to speed up the delivery. The delivery arrival time for your order depends on the seller you have ordered from. Please refer to the promised delivery date provided when your order was confirmed.
Should you still want your items earlier, you may coordinate with the courier partner once the item is “Shipped”.
I just received an email saying that my item has been shipped. When will I receive my order?
Once shipped, you should receive your order within the promised delivery timeframe of 1–6 business days for Metro areas and 3-10 business days for non-Metro areas. Imported items may take longer for delivery.
Note: Your tracking number will be available on the courier tracking site in the next 24 hours, as the item has only just been shipped.
I ordered multiple items, but why did I receive only one email and one tracking number?
Your multiple items might come from different merchants/sellers. Thus, you will be receiving individual emails for different items depending on the current status of your item from respective merchants/sellers.
How can I know exact date and time of the delivery?
We are unable to provide you with an exact date and time of the delivery. Delivery times are influenced by product availability, geographic location of the Seller, your shipping destination and the courier partner's delivery schedule in your location.
Why do I receive my order in separate deliveries?
Products may be shipped from various facilities and therefore deliveries may perform at different times.
Do note that items that are shipped from international sellers may experience delays during customs clearing.
Can I cancel my order after order has been shipped?
Unfortunately we are unable to accommodate to your request for cancellation once the item has been shipped. In case your ordered item is from a Local seller you have an option of rejecting it upon delivery.
For overseas/international products cancellation will be considered prior to orders being shipped.