Return Policy

We believe that you will be pleased with your purchase from eckone. However, there might be chances when you need to return items to us. So what can we do when we meet this situation? Let us check below.


Items Damaged in Transit
 
If items were visibly damaged on receipt, we kindly ask you to support us by accepting the parcel and contacting us within 7 working days, as well as providing us with the proof as following:

1. Photos of the front and back sides of the packaging box
2. Photo, video, screenshot of the defective item
3. Photo, video, screenshot of the defect or defective area

Our sales manager will communicate with you for further information.

 

Repair Policy in Warranty Period

If any of your purchases is defective, and it's no more than 1 year since receipt, you are entitled to a warranty repair, please kindly provide us with proof as below: pictures, videos to show the product now is defective. After informing us of the information and getting confirmation from us, you can send the items back for repairment.
Before sending back, please note:Keep in mind that it's your responsibility to record and erase all info (e.g. texts, images, ringtones, contacts, etc.) from any phone or other items you return to us. eckone is not responsible for any personal info left on a phone and will not guarantee that personal info left on a phone or other items will be erased. Detailed repair policy as below chart.

Type of repair

Applicable charges (Buyer)

What to do

Repairable situation(warranty repairment)

Return shipping fees

Return your defective eckone items, free of damage and in its original condition,

1.DOA (Dead on Arrival) Item

2.Defective Item.

3.Incorrect Item Received 

Un-repairable Situation

Return and reship fees

The eckone Shop will send your items for repairing and will provide you with an estimate for additional costs when repairing

1.Unsatisfactory Products

2.Expired warranty or issues not covered by the Manufacturer?s Warranty.

3.Un-normal defective: 

Water Damage
1) Being dropped in water
2) Rain, fog or mist droplets 
3) Spilling liquid on the phone


Please email below details to your sales manager's email address or [email protected] 
after you send the defective items:
1.Tracking number 
2.Returning back Product list 
3.Fault details for each item
4.Original Order number in eckone for each item


Thanks for your cooperation.